Dynamics 365
The latest Dynamics 365 coverage — news, analysis, and updates from the WindowsNews.AI desk.
Agentic ERP Revolution: How KPMG and Microsoft Are Transforming Finance with MCP
KPMG's groundbreaking early-access partnership with Microsoft for the Model Context Protocol (MCP) represents a paradigm shift in enterprise resource planning systems, moving beyond traditional...
KPMG Copilot ERP Agents: Transforming Dynamics 365 with AI Automation
KPMG's ambitious vision to transform enterprise resource planning systems from passive ledgers into proactive decision engines is rapidly materializing through their innovative Copilot-powered ERP...
NAGA Taps Azure AI and Dynamics 365 to Unify Financial Data and Power NAGA One
NAGA Group AG, the German fintech and online trading platform, has significantly expanded its strategic partnership with Microsoft to leverage Dynamics 365 and Azure AI services, marking a...
Agentic Finance in Dynamics 365: AI Agents Revolutionize Record-to-Report
Microsoft and its partner ecosystem are fundamentally transforming Dynamics 365 from a passive accounting ledger into an intelligent, agentic record-to-report engine. This evolution represents one of...
RWA Ditches Customized SAP for Dynamics 365 and Copilot AI in Utility Overhaul
The South Central Connecticut Regional Water Authority (RWA) has completed a comprehensive digital transformation of its customer information and contact-center systems, replacing a heavily...
Copilot Autofill in Dynamics 365 Business Central: AI-Powered ERP Efficiency
Microsoft's integration of AI capabilities into Dynamics 365 Business Central represents a significant leap forward for small and medium-sized businesses seeking to streamline their financial and...
Microsoft Dynamics 365 Contact Center Revolutionizes Customer Service with Rich Messaging
Microsoft's Dynamics 365 Contact Center is transforming customer service operations with its latest rich messaging capabilities that bridge the gap between traditional live chat and popular messaging...
Dynamics 365 Transforms into Agentic System with Copilot Studio Integration
Microsoft is fundamentally reimagining Dynamics 365's role in enterprise environments, transforming it from a passive system of record into an active, intelligent system of action through deep...
Microsoft Dynamics 365 Voice AI Auto-Redacts Credit Cards, SSNs in Contact Centers
Microsoft has introduced a groundbreaking sensitive data redaction feature for voice AI agents in Dynamics 365 Contact Center, marking a significant advancement in privacy-first conversational AI for...
Jaipur Living's Sales Order Assistant slashes order inquiry times by 70% with Dynamics 365 AI agent
Sunrise Technologies has successfully deployed a production AI agent called Sales Order Assistant for Jaipur Living, marking a significant milestone in enterprise AI implementation. This in-house...
Copilot Studio September 2025 Update: Enterprise AI Agents Gain UI Automation & Production Tools
Microsoft's September 2025 update for Copilot Studio represents a fundamental shift in the platform's capabilities, transforming it from a tool for creating conversational assistants into a...
Legal & General Partners with Microsoft for AI-Powered Customer Service Transformation
Legal & General's retail division has embarked on a groundbreaking multi-year partnership with Microsoft to establish what they're calling a \"Copilot-first\" AI customer service center,...