Dynamics 365
The latest Dynamics 365 coverage — news, analysis, and updates from the WindowsNews.AI desk.
Dynamics 365 Consent Recording Enforces AI Call Compliance by Default
Microsoft dropped a quiet bombshell for compliance teams on May 8, 2026. The company unveiled Consent-Based Recording for voice interactions in Dynamics 365 Contact Center, a feature that finally...
Microsoft unveils agentic AI for Dynamics 365 SCM turning visibility into governed action
At the 2026 Gartner Supply Chain Symposium in Orlando, Microsoft positioned Dynamics 365 Supply Chain Management as the hub for a new generation of AI agents that don’t just report...
How Tiendas Cuadra’s AI Assistant Handled 400+ Support Queries a Month—and Freed Its Human Agents
A Mexican premium leather goods brand with a four-person customer service team managed to handle an extra 400 interactions per month without hiring a single extra agent. Tiendas Cuadra deployed a...
Microsoft Rolls Out Speech-to-Speech AI That Can Interrupt You Back—Here’s What It Changes for Contact Centers
Microsoft has launched real-time voice agents for Copilot Studio in Dynamics 365 Contact Center, bringing interruptible, speech-to-speech AI to customer phone calls—but only in North America for...
Say Goodbye to Phone Trees: Real-Time Voice AI Arrives in Microsoft Dynamics 365 and Copilot Studio
Microsoft has flipped the switch on one of the oldest frustrations in customer service: the rigid phone tree. On April 27, 2026, the company announced that real-time voice agents are now generally...
CVE-2026-32210 Spoofing Bug in Dynamics 365: Verify Patch Now
Microsoft has disclosed a spoofing vulnerability in Dynamics 365 (online) that could allow attackers to impersonate legitimate business users or systems. Tracked as CVE-2026-32210, the flaw carries a...
Riverty's 68-Day Dynamics 365 Contact Center Migration: How Financial Services Deployed AI-Ready Infrastructure Without Business Disruption
Riverty, a European payment services provider, completed a full-scale Dynamics 365 contact center implementation in just 68 days without interrupting customer operations. The company migrated from a...
Microsoft's Agentic ERP Revolutionizes Manufacturing Decisions in Dynamics 365
Microsoft's latest Dynamics 365 manufacturing capabilities are shifting the competitive landscape from operational efficiency to decision-making velocity. The company's new Agentic ERP framework...
Microsoft's EPG AURA on Azure: Agentic AI Transforms Supply Chain Execution
Microsoft's collaboration with Ehrhardt Partner Group (EPG) represents a significant shift in how supply chain execution software is evolving, moving beyond traditional channel-partner announcements...
Sycor.Rental Spring 2026 Release Integrates Microsoft Copilot AI for Equipment Rental Profitability
Sycor's Spring Release 2026 for Sycor.Rental introduces Microsoft Copilot AI integration directly into the Dynamics 365-based equipment rental platform. This marks the first major AI deployment...
Microsoft Integrates Mavim's AI Tools into Dynamics 365 Business Process Catalog
Microsoft has partnered with Dutch process management company Mavim to overhaul the Dynamics 365 Business Process Catalog, signaling a strategic shift toward more intelligent, AI-driven business...
Dynamics 365 2026 Wave 1: Microsoft's Agentic AI Revolution in ERP Automation
Microsoft's Dynamics 365 2026 release wave 1 represents a fundamental shift in enterprise resource planning, positioning agentic AI as the new operating model for business automation. This isn't just...