Dynamics 365
The latest Dynamics 365 coverage — news, analysis, and updates from the WindowsNews.AI desk.
Microsoft’s Service Agent Now Closes, Updates, and Assigns Cases – Here’s How to Deploy It Safely
Microsoft’s Service Agent for Dynamics 365 Customer Service hit general availability on July 15, turning Copilot from a passive assistant into an active participant in case resolution. The new...
New Dynamics 365 Field Service Accelerator Tackles Real-Time Dispatch Chaos with VISITOUR
Microsoft this week opened up a new scheduling path for its Dynamics 365 Field Service platform—one that brings continuous, real-time route optimization to dispatchers who spend their days...
Supply Chain AI Gets a Boost as Key Dynamics Solutions Deploys Copilot for Dynamics 365
On July 11, 2026, Microsoft partner Key Dynamics Solutions announced a focused initiative to bring artificial intelligence and Microsoft Copilot to manufacturing, distribution, retail, and logistics...
Microsoft Supercharges Dynamics 365 Field Service Scheduling with Bulk Edit and Map View
On July 7, 2026, Microsoft unveiled a major update to the Dynamics 365 Field Service Schedule Board, rolling out a trio of features that dispatchers have long clamored for: the ability to move and...
Gong Revenue AI Lands in Microsoft Marketplace, Promising Copilot-Powered Sales Insights for Dynamics 365 Users
Gong’s Revenue AI platform is now available for purchase directly through Microsoft’s commercial marketplace, the company announced on July 1, 2026. The move connects the revenue intelligence...
Dutch Water Utility Ditches Aging AX 2012 for MECOMS 365 in Digital Overhaul
Waterbedrijf Groningen, the public drinking water utility serving the northern Dutch province of Groningen, has become the latest public-sector organization to abandon its legacy Microsoft Dynamics...
Microsoft Unveils Real-Time AI Coaching and Workforce Tools for Dynamics 365 Contact Center
Microsoft shook up the contact center space on June 22, 2026, with an ambitious wave of AI-driven updates for Dynamics 365 Contact Center. The company unveiled embedded workforce engagement...
Microsoft Hands Field Technicians New Controls: Richer Grids, Redesigned Booking Status Come to Dynamics 365 Mobile
Microsoft has pushed a significant update to its Dynamics 365 Field Service mobile application, giving frontline workers more control over how they interact with work orders, bookings, and notes on...
Dynamics 365 ERP Meets AI Collaboration: Microsoft's Copilot Cowork Plugin Goes Live
Microsoft unlocked a critical bridge between back-office enterprise resource planning and frontline collaboration on June 16, when it made the Dynamics 365 ERP apps plugin generally available for...
Microsoft Unleashes Copilot Cowork Worldwide: How Dynamics 365 Plugins Reshape Enterprise AI Governance
Microsoft flipped the switch on Copilot Cowork on June 16, 2026, making the agentic AI experience generally available to organizations across the globe. The rollout integrates seamlessly into...
UK Law Firm TLT Picks sa.global on Azure for Decade-Long Cloud Overhaul
TLT, a top-40 UK law firm, has committed to a 10-year enterprise transformation programme powered by sa.global’s evergreen platform, built on Microsoft Dynamics 365 and Azure. The announcement,...
Litera Foundation 365 Brings Legal CRM to Microsoft 365 Copilot
Litera released Foundation 365, its AI-driven client relationship management platform for law firms, directly inside Microsoft 365 on June 3, 2026. The launch marks a critical step in bringing...