Customer Service
The latest Customer Service coverage — news, analysis, and updates from the WindowsNews.AI desk.
Virgin Australia's AI Revolution: Transforming Airline Customer Service with Conversational AI
Virgin Australia is betting big on artificial intelligence to revolutionize its customer service, rolling out a sophisticated conversational AI system designed to handle a wide array of passenger...
Mobiliar Insurance Transforms Operations with Azure OpenAI AI
The insurance industry is undergoing a seismic shift, and Mobiliar Insurance is leading the charge with its groundbreaking digital transformation powered by Azure OpenAI. By integrating cutting-edge...
Microsoft Retires Smart Assist for AI-Powered Copilot in Dynamics 365: What It Means for Contact Centers
Microsoft has officially announced the retirement of Smart Assist, its legacy AI assistant for Dynamics 365 Customer Service, in favor of the more advanced Copilot AI system. This strategic shift...
Copilot replaces Smart Assist, boosting Dynamics 365 automation and intelligence
Microsoft is revolutionizing customer relationship management with its transition from Smart Assist to Copilot in Dynamics 365. This strategic move represents a significant leap forward in AI-powered...
Dynamics 365 Phases Out Unified Service Desk by October 2025
Microsoft has announced the deprecation of Unified Service Desk (USD) in Dynamics 365, marking a significant shift toward the modern Customer Service Workspace. This change reflects Microsoft's...
Nationwide Slashes Customer Response Times 40% with Azure AI and GPT-4
Nationwide Building Society, one of the UK's largest financial institutions, has embarked on a groundbreaking AI transformation journey leveraging Microsoft Azure and GPT-4 to revolutionize customer...
Nationwide Deploys Ethical Generative AI on Azure, Boosting Customer Service and Operational Efficiency
Nationwide is leading the charge in transforming financial services through its innovative and ethical implementation of generative AI. By leveraging Microsoft Azure's cloud platform, the insurance...
Transforming Customer Service with AI: How HEICO Companies Leverage Microsoft Dynamics 365 and AI Copilots
The integration of AI into customer service operations is revolutionizing how enterprises engage with their clients, and HEICO Companies stands at the forefront of this transformation. By leveraging...
HCLTech and Microsoft Partner to Transform Customer Service with AI Innovation
The collaboration between HCLTech and Microsoft is setting new benchmarks in AI-driven customer service solutions, leveraging cutting-edge technologies to redefine enterprise support experiences. By...
HCLTech infuses generative AI into Dynamics 365 to transform enterprise support.
The collaboration between HCLTech and Microsoft is setting new benchmarks in AI-driven customer service solutions, leveraging the power of Dynamics 365 and generative AI to transform enterprise...
Simon Roofing Boosts Service with Microsoft Dynamics 365 AI
Simon Roofing, a leading commercial roofing contractor, has revolutionized its customer service operations by implementing Microsoft Dynamics 365. This powerful cloud-based platform has enabled the...
Microsoft Teams Live Chat Widget Now Live for SMBs
Microsoft has introduced a powerful new feature for small and medium-sized businesses (SMBs): the Microsoft Teams Live Chat Widget. This innovative tool integrates seamlessly with Teams, allowing...