Customer Service
The latest Customer Service coverage — news, analysis, and updates from the WindowsNews.AI desk.
How AI is Transforming Customer Support: ELEKS and Microsoft Copilot Lead the Way
Artificial intelligence is rapidly reshaping the customer support landscape, and the collaboration between ELEKS and Microsoft Copilot Agent represents a significant leap forward in AI-powered...
How AI-Powered Intent-Based Routing is Transforming Customer Support in 2024
The customer support landscape is undergoing a seismic shift as artificial intelligence redefines how businesses handle inquiries. At the heart of this transformation lies intent-based routing – a...
Microsoft Dynamics 365 Enhances Customer Service with AI-Driven Chat Management
In the relentless pursuit of customer service excellence, a critical bottleneck persists: the limbo of waiting chats. While digital channels offer unprecedented convenience, they also create...
NTT DATA unveils AI-powered managed services for Dynamics 365 Contact Center.
Introduction In an era where customer experience (CX) is paramount, NTT DATA's expansion into managed services for Microsoft Dynamics 365 Contact Center marks a significant advancement for...
Microsoft shuts last physical retail outpost: Sydney Experience Centre closes permanently
The gleaming glass facade of Microsoft's flagship Sydney Experience Centre on George Street now reflects a changing retail landscape, its vibrant interactive displays and buzzing workshops replaced...
Top VPNs for Windows in 2025: Enhancing Privacy, Speed, and Streaming
Introduction In 2025, the landscape of Virtual Private Networks (VPNs) for Windows users has evolved significantly. With increasing concerns over online privacy, data security, and unrestricted...
Twilio & Microsoft AI Partnership: Enterprise Conversational AI Gets Real
The race to deploy sophisticated conversational AI across enterprise customer engagement channels has just received a significant acceleration. In a strategic partnership announced at Twilio's SIGNAL...
Twilio and Microsoft Forge Strategic Partnership to Transform Enterprise Conversational AI
Twilio and Microsoft Forge Strategic Partnership to Transform Enterprise Conversational AI In a significant move to accelerate the adoption of conversational AI across enterprise landscapes, Twilio...
Intralox Deploys AI & Copilot to Cut Response Times, Boost Predictive Service
Introduction Intralox, a global leader in conveyance technologies, has recently integrated Microsoft 365 Copilot and AI capabilities into its customer service operations. This strategic move aims to...
PLDT's AI-Driven Customer Engagement Platform: Transforming Telecom Services with Amdocs and Microsoft Azure
Introduction In an era where digital transformation dictates market leadership, PLDT Inc., the Philippines' premier telecommunications and digital service provider, has taken a significant leap...