Customer Service
The latest Customer Service coverage — news, analysis, and updates from the WindowsNews.AI desk.
Microsoft's GPT-Realtime Model Hits General Availability on Azure AI Foundry with 20% Lower Pricing
Microsoft has pushed gpt-realtime, a speech-to-speech model designed for low-latency, natural-sounding conversational agents, into general availability on Azure AI Foundry. The release, accessible...
Microsoft and Phison Dismiss Windows 11 Update as Cause of SSD Failures After Exhaustive Tests
{ "title": "Microsoft and Phison Dismiss Windows 11 Update as Cause of SSD Failures After Exhaustive Tests", "content": "After weeks of swirling community reports and internal investigations,...
ChatGPT Enterprise Dominates 2025 Enterprise AI Chatbot Market as Google Makes Gemini Free for Workspace
OpenAI’s ChatGPT Enterprise has captured 82% of the global chatbot market share in 2025, maintaining its grip on the enterprise AI sector even after Google shook up the landscape by including its...
Microsoft's Copilot Data Shows Which Jobs AI Will Transform First — And Which It Won't Touch
Historians, translators, and passenger attendants might seem like unlikely candidates for automation, but a new Microsoft study suggests their roles are among the most exposed to AI disruption. The...
Microsoft Dynamics 365 Agent Hub: A Blueprint for Responsible AI-Driven Enterprise Transformation
In the rapidly evolving landscape of enterprise technology, artificial intelligence (AI) is no longer a distant promise but a practical, influential force that is reshaping everything from customer...
Transforming Business Data with Microsoft Dataverse Prompt Columns: Embedded Generative AI for Smarter Workflows
A sweeping transformation is underway within Microsoft Dataverse, ushered in by the introduction of Prompt Columns—an innovation that seamlessly integrates generative AI directly with...
Microsoft Study Reveals Which White-Collar Jobs Are Most Exposed to AI Automation and How to Adapt
Few phenomena have jolted the professional world like the onrush of artificial intelligence (AI), especially with the recent surge in generative models such as Microsoft Copilot, OpenAI’s ChatGPT,...
Microsoft 2025 Release Wave 2: Transforming Enterprise AI with Dynamics 365, Power Platform, and Copilot
Microsoft’s 2025 Release Wave 2 heralds a transformative chapter for enterprise technology, promising to redefine how organizations deploy, manage, and benefit from AI-powered business...
How Userlane and Microsoft are Revolutionizing Enterprise Software Usability with AI-Driven Digital Adoption
In a technological landscape where digital transformation is no longer optional but necessary, enhancing the usability of enterprise software has become paramount for organizations globally. The...
Chime V5 Earns Microsoft 365 Certification: Advancing Secure, AI-Powered Service Desk Solutions
Chime V5 Achieves Microsoft 365 Certification: Charting the Next Era of Secure, AI-Powered Service Desk Solutions As enterprise environments grow ever more complex—with hybrid work, a surge in...
Transforming Non-Profit IT: Microsoft 365 and Crow Canyon Nitro Service Desk Revolutionize Service Management
From the busy frontlines of charitable organizations to remote community support hubs, the evolution of IT infrastructure in non-profits is finally taking center stage. While headlines usually...
Ultahost Review: Comprehensive Windows Web Hosting with Specialty Features and Strong Support
Choosing the right web hosting provider has evolved into a strategic decision that goes far beyond simply comparing price points or gauging how much storage you’re granted. In today’s digital...