Workforce Management
The latest Workforce Management coverage — news, analysis, and updates from the WindowsNews.AI desk.
Microsoft Unveils Real-Time AI Coaching and Workforce Tools for Dynamics 365 Contact Center
Microsoft shook up the contact center space on June 22, 2026, with an ambitious wave of AI-driven updates for Dynamics 365 Contact Center. The company unveiled embedded workforce engagement...
Eastern Cape Deploys Power Platform System to Streamline Public Works Workforce
NKUSI IT Siyasebenza has officially deployed EPWP Smart Track, a workforce management system built on the Microsoft Power Platform, into production for South Africa's Eastern Cape Department of...
Verint’s Calabrio WFM Gains Microsoft Certification for Healthcare and Finance AI
Verint’s Calabrio Workforce Management platform has been named a Microsoft Solutions Partner with a certified software designation for Healthcare AI, a milestone that underscores the growing...
The Employee Experience Revolution in 2025: AI, Wellbeing, and Hybrid Work Transforming the Workplace
The employee experience (EX) landscape in 2025 stands on the precipice of an unprecedented transformation, driven by the rapid convergence of cutting-edge technology, AI-driven insights, and a focus...
Microsoft Halts Use of China-Based Engineers for Pentagon Cloud Support Amid Rising Security Concerns
Microsoft’s latest move to halt the use of China-based engineers for supporting Pentagon cloud services marks a significant shift in global tech operations, reflecting mounting national security...
Microsoft’s 2025 AI Transformation: Workforce Restructuring, Talent Wars, and Tech Industry Impact
Microsoft’s strategic pivot toward artificial intelligence (AI) in 2025 is shaping up as one of the most consequential transformations in the history of the company—and perhaps tech at large....
AI in the Workplace: Revolutionizing Decision-Making and the Future of Work
The integration of artificial intelligence (AI) into the American workplace is rapidly accelerating, prompting a significant shift in how managers make critical decisions. This transformation,...
AI in the Workplace: Revolutionizing Promotions, Firings, and Recruitment
The integration of artificial intelligence (AI) into the workplace is rapidly transforming how businesses handle crucial employment decisions, including promotions, terminations, and recruitment. ...
Microsoft Uses AI Chatbots to Support 9,000 Laid-Off Employees in Career Transition
Microsoft's recent announcement of significant layoffs—affecting over 9,000 employees—highlights the tech industry's ongoing workforce restructuring. While job cuts are never easy, Microsoft is...
Microsoft's AI for Laid-Off Employees Sparks Ethical Debate on Workplace Well-being
Microsoft's recent layoffs of approximately 9,000 employees have ignited a firestorm of controversy, not just for the job cuts themselves, but for the company's approach to supporting affected...
Microsoft Gaming Layoffs Reveal Harsh Reality of AI Job Displacement
The tech industry is undergoing a seismic shift as artificial intelligence (AI) reshapes traditional job roles and corporate strategies. Microsoft's recent layoffs in its gaming division, coupled...
How Microsoft's AI-Driven Performance Metrics Are Reshaping Workplace Culture
Microsoft is rewriting the rules of workplace performance with an aggressive AI integration strategy that's transforming how employees are evaluated, promoted, and developed. At the heart of this...