Support Automation
The latest Support Automation coverage — news, analysis, and updates from the WindowsNews.AI desk.
Infobip's CXOP: How Agentic AI is Transforming Customer Engagement in 2024
The digital transformation wave has permanently altered customer expectations, creating an urgent need for businesses to adopt smarter engagement solutions. Infobip's Conversational Experience...
Infobip’s Agentic AI on Azure boosts customer satisfaction and efficiency
The customer engagement landscape is undergoing a seismic shift as businesses increasingly turn to AI-powered solutions to deliver personalized, efficient interactions. Infobip's Customer Experience...
Solgari's AI Chatbot with Microsoft Copilot Studio Revolutionizes Customer Engagement
Solgari has taken a bold leap into the future of enterprise communication with the launch of its AI-powered chatbot integrated with Microsoft Copilot Studio. This strategic move promises to redefine...
Microsoft Dynamics 365 AI predicts customer needs before they arise
The ways businesses interact with customers are undergoing a seismic shift. Today’s consumers expect not only rapid responses but also a level of anticipation—an expectation that is quickly...
Windows 11 Recovery & Setup Upgrades in 2025: Faster Fixes, Seamless Transfers
Microsoft is set to revolutionize Windows 11 recovery and setup with major upgrades coming in 2025, promising faster troubleshooting and smoother device migrations. These enhancements aim to reduce...
How AI is Transforming Customer Support: ELEKS and Microsoft Copilot Lead the Way
Artificial intelligence is rapidly reshaping the customer support landscape, and the collaboration between ELEKS and Microsoft Copilot Agent represents a significant leap forward in AI-powered...
Microsoft's AI Revolution: Copilot's Impact on Productivity and Workforce
The hum of keyboards across Microsoft’s Redmond campus masks a silent revolution—one where lines of code increasingly write themselves and human roles reshape around machines. At the epicenter...
Intralox Deploys AI & Copilot to Cut Response Times, Boost Predictive Service
Introduction Intralox, a global leader in conveyance technologies, has recently integrated Microsoft 365 Copilot and AI capabilities into its customer service operations. This strategic move aims to...
Microsoft Introduces AI-Powered 'Fix it' Button in Windows 11 to Revolutionize Troubleshooting
Introduction Microsoft has unveiled a groundbreaking feature in Windows 11: an AI-powered 'Fix it' button designed to streamline the troubleshooting process for users. This innovation aims to address...
AI-Powered WinDBG Tool Lets You Analyze Crash Dumps in Plain English
Introduction For decades, analyzing Windows crash dumps has been a complex and time-consuming task, requiring deep expertise in debugger commands, hexadecimal interpretation, and system internals....