Rag And Copilots
The latest Rag And Copilots coverage — news, analysis, and updates from the WindowsNews.AI desk.
Forbes Analysis: Microsoft Copilot Cowork Sets the Pace for Enterprise Agentic AI, But Key Gaps Remain
A Forbes analysis puts Microsoft Copilot Cowork ahead in the nascent enterprise agentic AI race, but memory gaps remain a key hurdle for organizations looking to delegate tasks to AI.
Zendesk's AI Assistant Lands in Microsoft 365—Here's How It Changes Employee Support
Zendesk launched the Support Assistant for Microsoft 365 on June 2, 2026, available via AppSource. Built on Microsoft Agent 365, it integrates AI-powered employee support directly into Teams and Outlook, letting users resolve IT, HR, and facilities requests without leaving their work apps. The article covers practical steps for admins and what end users should expect.
Microsoft Pilots Agent ROI Dashboard in Foundry, Forms Copilot Hits Global Availability
Microsoft launched a private preview for ROI tracking in Foundry to measure AI agent value, while Forms Copilot became generally available worldwide for M365 Copilot subscribers. The dual announcement on July 8, 2026, underscores a shift toward accountable AI spending and everyday productivity.
Enterprise AI Agents Get Their Own Secure Cloud PCs with Windows 365 for Agents
Microsoft announced Windows 365 for Agents, a new service that gives enterprise AI agents their own secure Cloud PCs managed through Entra ID, Intune, and Purview. The platform extends Zero Trust controls to autonomous agents, ensuring they run on compliant, monitored Windows environments just like human employees. The move addresses critical security and compliance challenges as businesses adopt AI agents for sensitive tasks.
Stagwell Pilot Links Microsoft Copilot to Live Ad Data, Showing Enterprise AI's Next Step
Stagwell's media arm is piloting an integration that connects Microsoft Copilot directly to live Microsoft Advertising data using the Model Context Protocol (MCP). The move marks a significant step for enterprise AI, showing how Copilot can become a real-time business tool. For Windows users, marketers, and IT pros, it offers a blueprint for securely linking AI agents to sensitive data and automating complex workflows.
Anthropic’s Claude Cowork Outperforms Google’s Gemini in Real-World Gmail Research Test
Anthropic’s Claude Cowork outperformed Google’s Gemini in a real-world Gmail research test conducted by ZDNet, demonstrating superior accuracy in finding specific pitches, extracting quotes, and confirming permissions. The results underscore the uneven capabilities of AI assistants for messy, context-heavy email tasks, and suggest that for now, Claude Cowork offers a more reliable option despite requiring manual data entry. Enterprises and individual users should test both tools to determine which best fits their workflow while watching for imminent updates from both companies.
Microsoft Copilot Investors Face August 11 Deadline to Lead Class Action Over AI Disclosures
A securities class action has been filed against Microsoft over allegedly misleading statements about its Copilot AI products, with a lead plaintiff deadline of August 11, 2026. The lawsuit could expose the gap between Microsoft's AI hype and reality, carrying implications for investors, enterprise IT admins, and everyday Windows users.
Unstructured Deepens Azure Integration to Tackle Enterprise RAG Data Woes
Unstructured announced on June 3, 2026, a deepened integration with Microsoft Azure that embeds its data preprocessing platform directly into Azure AI services like AI Search and OpenAI Service. This move streamlines the preparation of unstructured documents—PDFs, emails, images—for retrieval-augmented generation (RAG) applications, reducing complexity for enterprise developers and IT teams.
Law Firms Can Now Surface Client Intel Directly Inside Microsoft 365 Copilot
Litera Foundation 365 now integrates directly with Microsoft 365 Copilot, allowing lawyers to query client relationship data—like matter histories and conflict checks—in real time within Word, Outlook, and Teams. The move embeds legal CRM intelligence into the flow of work, promising to reduce app-switching and improve data hygiene for firms already using Foundation 365. IT admins gain compliance controls through Microsoft’s security framework, but success hinges on clean CRM data and careful training to avoid misuse.
Transcard Injects AI-Powered Financing Advice Into Payment Dashboards, Built on Azure and Fabric
Transcard has partnered with Coretek to embed AI-driven financing recommendations into its B2B payment platform's Azure Insight Tab, built on Microsoft Azure and Fabric. The feature analyzes real-time cash flow and transaction data to suggest financing options during payment workflows, potentially reducing payment cycles. The rollout affects finance teams, IT admins, and developers by integrating Azure AI services and Fabric's unified analytics, with implications for embedded finance trends.
Shoosmiths Moves Critical SAP Systems to the Cloud, Accelerates Copilot Adoption for Next Decade’s Growth
UK law firm Shoosmiths is modernizing its IT infrastructure by migrating SAP and other critical systems to the cloud and rolling out Microsoft Copilot, underpinning a growth strategy through 2030. The move signals a broader shift in the risk-averse legal sector toward AI-augmented workflows and cloud agility, offering lessons for IT decision-makers in regulated industries.
Microsoft's AI Hardware Push: GPUs Up 20%, Copilot Speeds Up 40% — Here's How It Affects You
Microsoft's AI capital spending is shifting focus from the amount spent to the speed of execution. GPU deployment is up 20% and Copilot throughput has improved 40%, signaling faster, more responsive AI for Windows users, developers, and IT pros. These gains reflect better infrastructure efficiency and software optimizations that deliver immediate practical benefits across the Microsoft ecosystem.
Why a Zimbabwean Firm’s New Copilot Credential Matters for Microsoft 365 Users
Liquid Intelligent Technologies Zimbabwe has earned the Microsoft Copilot Specialisation, a rigorous partner credential confirming its expertise in deploying Microsoft 365 Copilot. This means businesses in Zimbabwe and across Africa now have a locally vetted expert to help them adopt the AI assistant securely and effectively, reducing reliance on overseas consultants. The article explains the requirements, practical impact for IT admins and executives, and steps companies should take before and during a Copilot rollout.