Knowledge Management
The latest Knowledge Management coverage — news, analysis, and updates from the WindowsNews.AI desk.
Microsoft’s AI-Driven Support Content Manager Could Save 16,000 Hours a Year—and It’s Coming to Your Team
Microsoft’s internal IT organization has built an AI system that scans resolved support tickets, identifies gaps in its sprawling knowledge bases, and automatically drafts new support articles. The...
Hexaware Taps Microsoft Azure OpenAI to Bring Governed AI to Enterprise Knowledge Management
Hexaware Technologies announced a strategic collaboration with Microsoft on July 27, 2023, to integrate its Tenjin for Knowledge Services platform with Microsoft Azure OpenAI Service, delivering...
From Otter to Copilot: The AI Note-Taking Tools Redefining Productivity in 2026
The artificial intelligence note-taking landscape has fractured into three distinct factions in 2026, each vying for control over how professionals capture, process, and recall information. Meeting...
Notion Tops 2026 Forrester KM Rankings as AI Retrieval Reshapes the Field
Notion has clinched the top spot in the 2026 enterprise knowledge management rankings, signaling a decisive shift in how organizations value AI-driven retrieval and trust over simple note-taking. The...
eGain's AI Connectors Address Enterprise Governance Gap for Copilot, Claude, Gemini Integration
eGain has launched connectors for Microsoft Copilot, Anthropic Claude, Google Gemini, and Cursor AI that aim to solve a fundamental enterprise problem: how to use generative AI at scale while...
Enterprise AI Knowledge Management 2026: Microsoft Pivots from Passive RAG to Autonomous Governed Workflows
Enterprise AI knowledge management is transitioning from a productivity enhancement to a core platform category, fundamentally altering how organizations interact with their data. Microsoft's...
Adactin Launches AFIVE: Enterprise AI Knowledge Platform with RAG on Azure for Windows Environments
Adactin has launched AFIVE, an enterprise AI knowledge platform that leverages Retrieval-Augmented Generation (RAG) on Microsoft Azure to transform how organizations access and utilize internal...
Microsoft's Copilot Notebooks Gets Major Visual Overhaul for Enhanced Research and Knowledge Management
Microsoft has rolled out a significant visual and interaction refresh for Copilot Notebooks, fundamentally changing how Microsoft 365 Copilot organizes research materials, chat history, and source...
AI in Architecture 2026: From Sketch Tools to Strategic Firm Platforms
The architectural profession is undergoing a profound transformation as artificial intelligence evolves from experimental novelty to essential studio tool. What began as simple image generators has...
Maia AI Assistant in Teams: How G-STAR Transformed IT Support with Native Integration
When global fashion retailer G-STAR RAW decided to tackle its growing IT support challenges, it didn't turn to another standalone helpdesk system or complex enterprise software. Instead, the company...
Microsoft Copilot Notebooks Get AI-Powered Overviews: Revolutionizing Knowledge Management
Microsoft is rolling out AI-powered summary pages to Copilot Notebooks this March, bringing an automatically generated "overview" of a notebook's references and insights directly to users. This...
Arup's Data-First AI Transformation with Microsoft: Engineering Knowledge Revolution
In an industry where decades of institutional knowledge often remains locked in siloed documents and dispersed systems, global engineering and design firm Arup is undertaking a radical...