Dataverse
The latest Dataverse coverage — news, analysis, and updates from the WindowsNews.AI desk.
Inside Riverty's 100-Day Sprint to an AI-First Customer Service Platform That Puts Humans First
Riverty, the Bertelsmann-owned fintech processing over 80 million transactions per month, has gone live with a new AI-infused customer service platform after just 100 days of implementation....
Riverty's Rapid Microsoft AI Rollout Unifies Customer Service Across 8 Markets in 100 Days
Riverty, the financial services arm of Bertelsmann, and systems integrator Cluster Reply have delivered a unified, AI-first customer service platform built on Microsoft Dynamics 365 and Copilot...
Dynamics 365 Embeds AI at Its Core: Why Governance, Not Tech, Will Determine Success
Microsoft has quietly recast Dynamics 365 as an agent-native platform, embedding AI so deeply that it’s no longer a bolt-on feature but the operational layer that executes business processes. This...
Microsoft’s Personal Shopping Agent Preview Brings Brand-Safe AI to Retail—at a Security Cost
Microsoft has quietly launched one of its most ambitious retail tools yet: a headless, embeddable Personal Shopping Agent now available in public preview through Microsoft Copilot Studio. The agent...
UK Social Housing Turns to Microsoft’s Power Platform for AI-Driven Repairs and Compliance Dashboards
UK social housing providers have spent the last few years digitising paper forms and automating routine workflows with the Microsoft Power Platform. Now, a new strategic briefing from digital...
Dynamics 365 Copilot Implementation Playbook: How to Turn AI Promises into Measurable ERP Gains
Microsoft's Copilot is no longer a peripheral experiment—it is being woven directly into the core of Dynamics 365, transforming static ERP systems into conversational, predictive assistants capable...
Inside Microsoft’s Decision: The Six-Dimension Framework That Settled the Dataverse vs SQL Server Debate
Microsoft's internal IT team faced a dilemma that resonates across enterprises: when building backend systems, should you opt for the low-code allure of Dataverse or the battle-hardened reliability...
Copilot Now Powered by GPT-5: Microsoft Adds Smart Routing, Agent Controls, and Multimodal Editing
Microsoft’s August refresh of its Copilot platform introduces GPT-5 across chat, agent, and desktop experiences, but the quieter story for IT managers is a new centralized governance dashboard and...
Power Pages Studio Now Lets You Turn Web Forms into AI Copilot Agents Instantly
A new preview capability in Microsoft Power Pages is bridging the gap between static web forms and conversational AI agents, promising to slash weeks of custom integration work into minutes of...
AI-Generated SPAs Meet Enterprise Control: Deploying React Apps to Power Pages with GitHub Spark and Codespaces
Microsoft has opened a novel pathway for enterprise developers: generating a single-page application with AI and deploying it directly into a governed Power Platform environment, all without leaving...
Microsoft Copilot Studio Unlocks Hidden Enterprise Data: Multiline Text and File Attachments Now Searchable in Dataverse Knowledge
Microsoft Copilot Studio agents can now search through long-form notes and file attachments stored in Dataverse, a long-awaited update that turns previously buried enterprise data into retrievable...
Transforming Business Data with Microsoft Dataverse Prompt Columns: Embedded Generative AI for Smarter Workflows
A sweeping transformation is underway within Microsoft Dataverse, ushered in by the introduction of Prompt Columns—an innovation that seamlessly integrates generative AI directly with...