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Latest Customer Satisfaction news and updates
The customer support landscape is undergoing a seismic shift as artificial intelligence redefines how businesses handle inquiries. At the heart of this transformation lies intent-based routing – a...
In the relentless pursuit of customer service excellence, a critical bottleneck persists: the limbo of waiting chats. While digital channels offer unprecedented convenience, they also create...
In the high-octane world of online car sales, where a single frustrated click can send customers racing to competitors, Carvana has turbocharged its customer service engine by betting big on...
Introduction In an era where customer experience (CX) is paramount, NTT DATA's expansion into managed services for Microsoft Dynamics 365 Contact Center marks a significant advancement for...
Introduction In the rapidly evolving landscape of enterprise communications, Microsoft Teams has emerged as a central hub for collaboration and customer engagement. The integration of AI-driven...
Introduction PLDT Inc., the Philippines' leading telecommunications and digital service provider, has recently launched its next-generation Customer Engagement Platform. Developed in collaboration...
Introduction In an era where digital transformation dictates market leadership, PLDT Inc., the Philippines' premier telecommunications and digital service provider, has taken a significant leap...
Istanbul's bustling Sabiha Gökçen International Airport hums with the energy of thousands of travelers daily, but behind the scenes, a quiet revolution is unfolding at Pegasus Airlines where...
Introduction The automotive repair industry is undergoing a significant transformation, driven by the integration of artificial intelligence (AI) into customer service and training. A pivotal...
Vena's AI-Driven FP&A Transformation: Achieving $100M ARR Milestone Introduction Vena Solutions, a leader in Financial Planning and Analysis (FP&A) software, has recently achieved a significant...
Introduction In an era where digital transformation is reshaping industries, Zita Latham Mortgages (ZLM) has taken a significant leap forward by launching its mobile application, ZLM Connect, on the...
Introduction Pegasus Airlines, a leading low-cost carrier in Türkiye, has embarked on a comprehensive digital transformation journey by integrating Microsoft Azure OpenAI services into its...
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