Customer Insights
The latest Customer Insights coverage — news, analysis, and updates from the WindowsNews.AI desk.
NAGA Taps Azure AI and Dynamics 365 to Unify Financial Data and Power NAGA One
NAGA Group AG, the German fintech and online trading platform, has significantly expanded its strategic partnership with Microsoft to leverage Dynamics 365 and Azure AI services, marking a...
How AI-Powered Frontier Firms Are Redefining the Future of Work and Business
Artificial intelligence (AI) is on the cusp of fundamentally transforming the fabric of modern business, ushering in a new class of organizations that Microsoft’s 2025 Work Trend Index dubs...
Cohesity Gaia Integrates with Microsoft 365 Copilot to Enhance Backup Data Accessibility with AI
In a significant advancement for enterprise data management, Cohesity has announced the integration of its AI-powered search assistant, Cohesity Gaia, with Microsoft 365 Copilot. This collaboration...
Microsoft 2025 Release Wave 2: Transforming Enterprises with AI, Automation, and Low-Code Innovation
The business technology sector is witnessing yet another significant evolution, as Microsoft unveils its 2025 Release Wave 2 plans for Dynamics 365 and the Power Platform. This new strategic leap is...
Microsoft Dynamics 365 2025 Wave 2: Transforming Enterprise Automation with AI Agents and Low-Code Innovation
The landscape of business technology is shifting rapidly, and nowhere is this transformation more evident than in Microsoft’s suite of enterprise solutions. Microsoft Dynamics 365 2025 Wave 2...
Microsoft's Deep Research: Revolutionizing Enterprise AI with Transparency and Automation
Microsoft's unveiling of Deep Research within the Azure AI Foundry marks a pivotal moment in enterprise AI, promising to transform how businesses harness knowledge automation. This groundbreaking...
Microsoft Dynamics 365 AI analyzes 100% of calls, boosting CSAT 28%
The integration of AI-powered conversation analytics with Microsoft Dynamics 365 is reshaping how businesses understand and enhance customer interactions. By leveraging advanced speech recognition,...
Microsoft Dynamics 365 AI predicts customer needs before they arise
The ways businesses interact with customers are undergoing a seismic shift. Today’s consumers expect not only rapid responses but also a level of anticipation—an expectation that is quickly...
Sunrise Technologies Launches AI Assessment to Maximize Dynamics 365 Copilot ROI
Unlock Business Growth with Sunrise Technologies’ AI Assessment for Dynamics 365 & Copilot The rapid evolution of artificial intelligence (AI) and its integration into enterprise software has...
Estée Lauder’s ConsumerIQ: Transforming Retail Data with AI and Microsoft Collaboration
Estée Lauder’s ConsumerIQ: Revolutionizing Retail Data with AI and Microsoft Partnership The Estée Lauder Companies (ELC), a global leader in the cosmetics industry, has taken a groundbreaking...
How Estée Lauder's AI Engine ConsumerIQ is Revolutionizing the Beauty Industry
For decades, the beauty industry thrived on intuition, artistry, and broad demographic targeting—think iconic campaigns promising miracles to "women aged 25–45." That era is collapsing under the...