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Latest Customer Experience news and updates
Walmart's staggering $580 million investment in Microsoft Azure marks a pivotal moment in retail's digital transformation. The five-year partnership, announced in early 2024, represents one of the...
The seamless fusion of enterprise resource planning and artificial intelligence is no longer a futuristic concept—it’s unfolding today through an unprecedented alliance between SAP and Microsoft....
In a bold move that signals the future of retail banking, Nationwide Building Society—the world's largest building society with approximately 17 million members and over 600 UK branches—is...
In a significant move poised to reshape enterprise customer engagement, Twilio has announced a multi-year strategic partnership with Microsoft. This collaboration aims to mainstream conversational...
Semler’s Digital Leap: Denmark’s Largest Microsoft Dynamics ERP Overhaul Denmark's automotive giant, Semler, is undertaking a pioneering digital transformation that marks the country's largest...
Introduction In a significant advancement for enterprise AI-driven customer service, Cognigy has achieved the prestigious Microsoft Solutions Partner status with Certified Software. This recognition...
Introduction Cognigy, a global leader in AI-powered customer service solutions, has achieved a significant milestone by becoming a Microsoft Solutions Partner with Certified Software. This...
Introduction Microsoft has unveiled a groundbreaking enhancement to its Microsoft 365 suite with the introduction of AI-driven agents in Teams, marking a significant leap in enterprise productivity....
In the relentless pursuit of customer service excellence, a critical bottleneck persists: the limbo of waiting chats. While digital channels offer unprecedented convenience, they also create...
In the high-octane world of online car sales, where a single frustrated click can send customers racing to competitors, Carvana has turbocharged its customer service engine by betting big on...
Introduction In an era where customer experience (CX) is paramount, NTT DATA's expansion into managed services for Microsoft Dynamics 365 Contact Center marks a significant advancement for...
At Twilio's flagship SIGNAL 2025 conference, the cloud communications platform unveiled a strategic expansion of its partnership with Microsoft, aiming to redefine enterprise conversational AI...
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