Crm
The latest Crm coverage — news, analysis, and updates from the WindowsNews.AI desk.
Microsoft Dominates Gartner 2025 CRM Magic Quadrant with AI-Powered Customer Service
Microsoft has secured a leadership position in the Gartner 2025 Magic Quadrant for CRM Customer Engagement Center, marking a significant milestone in the evolution of enterprise customer service...
Microsoft 365 Copilot Gets Finance, Sales, and Service Assistants – Here’s What Changes in October
Microsoft will start embedding specialized AI assistants directly into the Office apps that finance, sales, and service teams already use all day. In October 2025, the company plans to release...
Visionet's PEAK Matrix Star Performer Status Rewrites the Rules for Mid-Tier Microsoft Partners
Visionet’s leap into the Star Performer circle of Everest Group’s Microsoft Business Applications Services PEAK Matrix for 2025 isn’t just a badge on a press release. It’s a measurable...
Dynamics 365 Embeds AI at Its Core: Why Governance, Not Tech, Will Determine Success
Microsoft has quietly recast Dynamics 365 as an agent-native platform, embedding AI so deeply that it’s no longer a bolt-on feature but the operational layer that executes business processes. This...
Navatar Launches AI CRM That Pulls Deal Intelligence Directly Into Outlook and Slack
Navatar, a specialist in private-markets technology, has launched a next-generation, AI-powered CRM designed explicitly for M&A advisory firms. The platform embeds intelligence directly inside...
Dynamics 365 Business Central on Azure: AI-Driven ERP for SMBs by 2025
In an era where digital transformation is no longer a strategic luxury but an operational mandate, small to mid-sized businesses (SMBs) across the United States face mounting pressure to adapt or...
How Microsoft Dynamics 365 Transformed Grace Foundation’s Social Impact in New Zealand
For nearly two decades, the Grace Foundation has stood as a beacon of hope for New Zealanders transitioning from incarceration, weaving together the threads of human dignity, aroha (love), and...
Microsoft Dynamics 365: AI-Powered ERP and CRM Solutions for Business Transformation
The integration of Artificial Intelligence (AI) into Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems is reshaping how businesses operate, and Microsoft Dynamics...
Dynamics 365 AI Cuts Waste, Boosts Sales Conversions and Personalization
The integration of Artificial Intelligence (AI) into Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems is rapidly changing how businesses operate. Microsoft...
Wild Tech Names Tiffany Ong Head of Microsoft to Lead APAC Cloud and AI Push
As Singapore’s technology sector rapidly evolves toward digital maturity, Tiffany Ong’s appointment as Head of Microsoft at Wild Tech marks a pivotal moment for the region’s IT landscape. With...
Pi9 Achieves Microsoft Training Services Partner Status to Enhance Digital Skills
Pi9 has officially been recognized as a Microsoft Training Services Partner (TSP), marking a significant milestone in its mission to empower businesses with cutting-edge digital skills. This...
Dynamics 365 Customer Insights unifies €34B asset manager's fragmented data
In the fast-evolving world of financial services, staying ahead of the curve often means embracing cutting-edge technology to redefine customer relationships and streamline operations. Commerz Real,...