Contact Center
The latest Contact Center coverage — news, analysis, and updates from the WindowsNews.AI desk.
Microsoft's AI-Powered Call Quality Management in Dynamics 365 Contact Center: A Game Changer for Customer Service
Microsoft is transforming customer service operations with its latest AI-powered call quality management features in Dynamics 365 Contact Center. This innovative technology leverages artificial...
eSAFE slashes response times by 30% with Dynamics 365 unified routing and AI.
In today's fast-paced digital landscape, businesses must adapt quickly to meet evolving customer expectations. eSAFE, a leading provider of safety solutions, has embraced this challenge by undergoing...
AudioCodes Voca CIC Integration with Microsoft Teams Phone Transforms Enterprise Communications
The enterprise communications landscape is undergoing a seismic shift as AudioCodes announces full integration of its Voca CIC contact center solution with Microsoft Teams Phone. This groundbreaking...
Anywhere365 AI-Powered Contact Center Now Integrates with Microsoft Teams Phone
The integration of Anywhere365 with Microsoft Teams Phone Extensibility marks a significant advancement in AI-powered customer engagement solutions. This collaboration brings together the robust...
Microsoft Teams Phone + Dynamics 365 Redefines AI-Powered Contact Centers
Microsoft is transforming customer service operations with its groundbreaking integration of Microsoft Teams Phone and Dynamics 365, creating a unified platform for intelligent customer interactions....
Microsoft Teams Phone now powers Dynamics 365 Contact Center with multilingual AI agents
Introduction Microsoft has made a significant advancement in enterprise communication by integrating Microsoft Teams Phone directly with Dynamics 365 Contact Center. This integration represents a...
Dynamics 365 Contact Center Now HIPAA Compliant for Secure Healthcare AI
Microsoft has announced that its Dynamics 365 Contact Center solution has achieved HIPAA compliance, marking a significant milestone for healthcare organizations seeking secure, AI-powered customer...
Microsoft Retires Smart Assist for AI-Powered Copilot in Dynamics 365: What It Means for Contact Centers
Microsoft has officially announced the retirement of Smart Assist, its legacy AI assistant for Dynamics 365 Customer Service, in favor of the more advanced Copilot AI system. This strategic shift...
Dynamics 365 Phases Out Unified Service Desk by October 2025
Microsoft has announced the deprecation of Unified Service Desk (USD) in Dynamics 365, marking a significant shift toward the modern Customer Service Workspace. This change reflects Microsoft's...
Simon Roofing Boosts Service with Microsoft Dynamics 365 AI
Simon Roofing, a leading commercial roofing contractor, has revolutionized its customer service operations by implementing Microsoft Dynamics 365. This powerful cloud-based platform has enabled the...
Enhancing Customer Service with Microsoft's Multilingual Voice Agents in Dynamics 365 Contact Center
Microsoft has introduced a transformative feature in its Dynamics 365 Contact Center: multilingual voice agents powered by Copilot Studio. This innovation enables businesses to manage voice...
Azure & Teams Contact Centers Redefine Customer Experience
The modern customer experience landscape is undergoing a radical transformation, driven by cloud-based solutions like Azure Communication Services (ACS) and Microsoft Teams Contact Centers. These...