Contact Center Ai
The latest Contact Center Ai coverage — news, analysis, and updates from the WindowsNews.AI desk.
AI Phone Agents in 2026: OpenAI, Google, Microsoft Lead a Platform War Beyond Demos
The AI phone-call agent market has crossed a threshold. In June 2026, the race is no longer about flashy demos that wow conference audiences. It is a full-blown platform contest, with tech giants and...
Tendfor 3.20 Debuts June 5 with AI Agent Scoring for Microsoft Teams
Tendfor rolled out version 3.20 of its customer conversation platform for Microsoft Teams on June 5, 2026, packing the release with AI-driven quality evaluation, full call recording, and a redesigned...
RingCentral Brings 'Informal' Contact Center to Mid-Market with New Teams App
RingCentral has officially launched its Customer Engagement Bundle as a generally available native app inside Microsoft Teams, targeting mid-market organizations that need a professional-grade...
Cisco WebexOne 2025 unveils proactive AI agents with RoomOS 26 for enterprise hybrid work.
San Diego—Cisco unveiled a groundbreaking expansion of its Webex platform at WebexOne 2025 today, placing AI agents at the center of its collaboration strategy. The announcements include a new...
Dynamics 365 Consent Recording Enforces AI Call Compliance by Default
Microsoft dropped a quiet bombshell for compliance teams on May 8, 2026. The company unveiled Consent-Based Recording for voice interactions in Dynamics 365 Contact Center, a feature that finally...
Microsoft Rolls Out Speech-to-Speech AI That Can Interrupt You Back—Here’s What It Changes for Contact Centers
Microsoft has launched real-time voice agents for Copilot Studio in Dynamics 365 Contact Center, bringing interruptible, speech-to-speech AI to customer phone calls—but only in North America for...