Cloud Communication
The latest Cloud Communication coverage — news, analysis, and updates from the WindowsNews.AI desk.
SIPPIO Hires Mat Batterbee to Drive Microsoft Teams Voice Growth Strategy
SIPPIO's strategic hiring of Mat Batterbee as their new Chief Revenue Officer signals a major push to accelerate Microsoft Teams voice adoption through expanded partner ecosystems. The cloud...
Infobip Messaging Connect Brings Native SMS to 100+ Countries on Azure ACS
Enterprises running workloads on Microsoft Azure can now send and receive SMS in more than 100 additional countries without ever leaving the Azure portal, thanks to a deepened integration between...
Alibaba's $53B Cloud Bet Fuels Web3 Infrastructure Rush Among AWS, Google, Microsoft
Alibaba Group’s announcement that it will invest RMB 380 billion (approximately $53 billion) over the next three years into AI and cloud infrastructure is more than a single company’s technology...
Microsoft Outlook's Major Outage: A Deep Dive into Cloud Dependency and Resilience
The widespread Microsoft Outlook outage of July 10, 2025, served as a stark reminder of the critical role cloud-based services play in modern communication and the potential vulnerabilities inherent...
Microsoft Outlook's July 2025 Global Outage: A Deep Dive into Causes, Impact, and Lessons Learned
The morning of July 10th, 2025, began with widespread disruption for millions of users worldwide. Microsoft Outlook, a cornerstone of global communication and productivity, experienced a major...
Microsoft Outlook Global Outage: Millions Affected by July 2025 Service Disruption
A major Microsoft Outlook outage on July 10th, 2025, left millions of users worldwide unable to access their email, calendar, and contacts. The disruption, which began around 6:30 AM BST, impacted...
Microsoft Teams and Copilot AI now unify translation, summaries, and security for hybrid work.
The modern business landscape is rapidly reshaped by the need for seamless, efficient, and intelligent communication. Microsoft's AI-powered unified platforms, including Microsoft Teams, Microsoft...
How Microsoft's AI-Powered CCaaS is Transforming Customer Service in 2024
The customer service landscape is undergoing a seismic shift, with Microsoft's AI-powered Contact Center as a Service (CCaaS) platform leading the charge. By integrating cutting-edge artificial...
Infobip CXOP: How Agentic AI is Transforming Customer Engagement in 2024
Infobip's new Conversational Experience Orchestration Platform (CXOP) represents a quantum leap in AI-driven customer engagement, blending agentic AI with omnichannel communication to redefine how...
Infobip's CXOP: How Agentic AI is Transforming Customer Engagement in 2024
The digital transformation wave has permanently altered customer expectations, creating an urgent need for businesses to adopt smarter engagement solutions. Infobip's Conversational Experience...