Case Management
The latest Case Management coverage — news, analysis, and updates from the WindowsNews.AI desk.
Microsoft Promises to Slash Social Work Paperwork with Responsible AI at Human Services Summit
Microsoft chose the 2026 APHSA National Human Services Summit in Arlington, Virginia, to make its most detailed pitch yet for AI in social work—arguing that machine learning can slash the...
Microsoft Dynamics 365 AI Cuts HR Resolution Times by 60% in New Case Study
The modern workplace is undergoing a seismic shift, driven by rising employee expectations and the relentless pace of digital transformation. At the heart of this evolution lies the intersection of...
Assembly Software launches NeosAI with document generation and smart tagging for legal case management
Introduction In an era where technology is reshaping industries, Assembly Software has introduced NeosAI, a groundbreaking artificial intelligence (AI) integration within its Neos case management...
Enhancing Customer Service with Microsoft's Multilingual Voice Agents in Dynamics 365 Contact Center
Microsoft has introduced a transformative feature in its Dynamics 365 Contact Center: multilingual voice agents powered by Copilot Studio. This innovation enables businesses to manage voice...