Customer Service Automation

Nationwide Building Society's Responsible AI Strategy: Balancing Innovation, Ethics, and Trust in UK Finance

At the heart of the United Kingdom’s rapidly evolving financial sector is a quiet but profound transformation, one deeply intertwined with artificial intelligence, ethics, and a forward-thinking...

Cognigy Attains Microsoft Solutions Partner Status to Revolutionize Enterprise Customer Service with Agentic AI

Introduction In a significant advancement for enterprise AI-driven customer service, Cognigy has achieved the prestigious Microsoft Solutions Partner status with Certified Software. This recognition...

Twilio and Microsoft Forge Strategic Partnership to Transform Enterprise Conversational AI

Twilio and Microsoft Forge Strategic Partnership to Transform Enterprise Conversational AI In a significant move to accelerate the adoption of conversational AI across enterprise landscapes, Twilio...

Kore.ai and Microsoft Partnership: Pioneering the Future of Enterprise AI and Work Productivity

Kore.ai & Microsoft Partnership: Transforming Enterprise AI for the Future of Work Introduction The newly announced strategic partnership between Kore.ai, a leader in enterprise conversational and...