Windows News
The customer support landscape is undergoing a seismic shift as artificial intelligence redefines how businesses handle inquiries. At the heart of this transformation lies intent-based routing – a...
The hum of data centers has become the heartbeat of modern enterprise, and at the intersection of cloud infrastructure and artificial intelligence, Microsoft’s Azure AI Studio emerges as a pivotal...
In the relentless pursuit of customer service excellence, a critical bottleneck persists: the limbo of waiting chats. While digital channels offer unprecedented convenience, they also create...
Introduction In an era where customer experience (CX) is paramount, NTT DATA's expansion into managed services for Microsoft Dynamics 365 Contact Center marks a significant advancement for...
Introduction In a significant move poised to reshape the landscape of customer engagement, Twilio and Microsoft have announced a strategic partnership aimed at integrating generative AI capabilities...
Twilio and Microsoft Forge Strategic Partnership to Transform Enterprise Conversational AI In a significant move to accelerate the adoption of conversational AI across enterprise landscapes, Twilio...
Microsoft has recently introduced an automatic enablement of case summary features within Dynamics 365 Customer Service, aiming to streamline support workflows and enhance agent productivity. This...
In the ever-evolving landscape of artificial intelligence, Amazon has unveiled a groundbreaking development that could redefine how we interact with technology. Dubbed "Nova Sonic," this...
In an era where digital transformation is reshaping industries at an unprecedented pace, Public Trust New Zealand stands as a beacon of innovation in the public sector. This government-owned...
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