Introduction

Microsoft has announced that, effective May 27, 2025, it will retire the Remote Desktop app for Windows, urging users to transition to the new Windows App. This move signifies a strategic shift in Microsoft's approach to remote access solutions, aiming to provide a more unified and feature-rich experience for users.

Background on Remote Desktop App

The Remote Desktop app has been a staple for users requiring remote access to Windows environments. It facilitated connections to remote PCs, enabling users to work from virtually anywhere. However, with evolving technological demands and the rise of cloud computing, Microsoft identified the need for a more integrated solution.

Introduction to Windows App

Launched in September 2024, the Windows App serves as a unified platform for accessing various Windows services, including Windows 365, Azure Virtual Desktop, and Microsoft Dev Box. It offers several enhancements over the traditional Remote Desktop app:

  • Unified Access: A single interface to connect to multiple Windows services.
  • Customizable Home Screens: Tailor the interface to suit individual preferences.
  • Multi-Monitor Support: Enhanced productivity with support for multiple displays.
  • Dynamic Display Resolutions: Optimized visuals across different devices.
  • Device Redirection: Seamless integration of local devices like webcams and printers during remote sessions.
  • Microsoft Teams Optimization: Improved performance for Teams within remote environments.
  • Easy Account Switching: Simplified management of multiple accounts.

These features collectively aim to enhance the remote work experience, addressing the limitations of the previous Remote Desktop app.

Implications and Impact

The transition to the Windows App reflects Microsoft's commitment to modernizing its remote access solutions in line with current technological trends. For users, this change means adapting to a new interface and potentially reconfiguring their remote access setups. Organizations relying on the Remote Desktop app must plan for this transition to avoid disruptions.

It's important to note that the classic Remote Desktop Connection (mstsc.exe) will remain available for traditional RDP connections until such support is integrated into the Windows App. This ensures that users have continued access to remote desktops during the transition period.

Technical Details and Transition Guide

To facilitate a smooth transition, users should follow these steps:

  1. Download the Windows App: Available from the Microsoft Store or directly from Microsoft's official website.
  2. Verify Compatibility: Ensure that your device meets the system requirements for the Windows App.
  3. Set Up Work/School Account: The Windows App currently supports work and school accounts; ensure you have the necessary credentials.
  4. Review Known Issues: Familiarize yourself with any existing limitations or issues documented by Microsoft to mitigate potential challenges.
  5. Uninstall the Remote Desktop App: Once the Windows App is set up and functioning correctly, remove the old Remote Desktop app to prevent conflicts.

For users who rely on Remote Desktop Services or need to connect to remote desktops, Microsoft recommends using the built-in Remote Desktop Connection until these functionalities are fully supported in the Windows App.

Conclusion

Microsoft's decision to retire the Remote Desktop app in favor of the Windows App marks a significant step towards a more integrated and feature-rich remote access experience. By proactively transitioning to the Windows App, users and organizations can benefit from enhanced functionalities and ensure uninterrupted access to their remote resources.