Syncro, a leading provider of IT management solutions for Managed Service Providers (MSPs), has unveiled the Extended Monitoring and Management (XMM) platform, developed in collaboration with Microsoft. This unified platform integrates Remote Monitoring and Management (RMM), Professional Services Automation (PSA), and Microsoft 365 multi-tenant management into a single, cohesive solution. (syncromsp.com)

Background and Context

As businesses increasingly migrate to Microsoft 365, MSPs face the challenge of managing both security and IT operations across multiple clients. Traditionally, this has involved juggling a fragmented array of tools, leading to inefficiencies and potential security vulnerabilities. Syncro's XMM platform aims to address these challenges by providing a unified solution that enhances security and operational effectiveness. (crn.com)

Key Features and Technical Details

  • Unified Platform: XMM consolidates RMM, PSA, and Microsoft 365 multi-tenant management into a single interface, reducing the complexity associated with managing multiple tools. (syncromsp.com)
  • Microsoft Integration: The platform integrates with Microsoft's security products, including Microsoft Secure Score, Defender Antivirus, and Entra ID (formerly Azure Active Directory), enabling MSPs to strengthen security postures, reduce attack surfaces, and maintain compliance with ease. (syncromsp.com)
  • Security Automation: XMM automates Microsoft 365 compliance monitoring, security hygiene, and risk assessments, helping MSPs improve customers’ Secure Score and CIS compliance while discovering new revenue opportunities. (syncromsp.com)
  • Service Automation and Ticketing: The platform includes integrated service automation and ticketing, allowing MSPs to expand operations without increasing labor costs. (syncromsp.com)

Implications and Impact

The introduction of XMM represents a significant shift in the MSP landscape, offering a streamlined approach to IT management and security. By unifying multiple tools into a single platform, MSPs can reduce operational overhead, enhance security compliance, and scale their businesses more efficiently. Early adopters have reported reduced operational overhead, improved security compliance, and streamlined IT management. (syncromsp.com)

Conclusion

Syncro's XMM platform addresses the pressing needs of MSPs by providing a unified, integrated solution that simplifies IT management and strengthens security. Its deep integration with Microsoft's ecosystem and focus on automation and scalability make it a compelling choice for MSPs seeking to enhance their service offerings and operational efficiency.

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