The Netflix app has become a staple for streaming entertainment, but users on Windows 11 occasionally encounter issues that prevent the app from functioning correctly. If you find yourself experiencing such problems, here are five essential troubleshooting tips to help you get back to enjoying your favorite shows and movies.

1. Update Display Drivers

Outdated or incompatible display drivers can cause playback issues in the Netflix app. To update your display drivers:

  • Press INLINECODE0 and select Device Manager.
  • Expand the Display Adapters section.
  • Right-click on your display driver and choose Update Driver.
  • Select Search automatically for drivers and follow the on-screen instructions.

Updating your display drivers can resolve various streaming issues, including those with the Netflix app. (guidingtech.com)

2. Reset the Netflix App

Resetting the Netflix app can resolve issues related to corrupted data or settings. To reset the app:

  • Press INLINECODE1 to open Settings.
  • Navigate to Apps > Apps & features.
  • Locate Netflix in the list, click the three dots next to it, and select Advanced options.
  • Scroll down and click Reset.

This process will remove the app's data, including your login credentials and downloaded content, and may resolve issues preventing the app from functioning correctly. (guidingtech.com)

3. Flush DNS Cache

Flushing the DNS cache can resolve network-related issues that might be affecting the Netflix app. To flush the DNS cache:

  • Press INLINECODE2 , type INLINECODE3 , and press Enter to open the Command Prompt.
  • Type INLINECODE4 and press Enter.

Flushing the DNS cache can help resolve network-related issues that might be affecting the Netflix app. (guidingtech.com)

4. Delete the MSPR.HDS File

The MSPR.HDS file is associated with Digital Rights Management (DRM) and can sometimes cause issues with the Netflix app. To delete this file:

  • Press INLINECODE5 to open File Explorer.
  • In the search bar, type INLINECODE6 and press Enter.
  • Select all the files that appear, right-click, and choose Delete.

Deleting these files can resolve issues related to DRM that might be affecting the Netflix app. (guidingtech.com)

5. Reinstall the Netflix App

If the above steps don't resolve the issue, reinstalling the Netflix app can help:

  • Press INLINECODE7 to open Settings.
  • Navigate to Apps > Apps & features.
  • Locate Netflix, click the three dots next to it, and select Uninstall.
  • After uninstallation, open the Microsoft Store, search for Netflix, and reinstall the app.

Reinstalling the app can resolve issues caused by corrupted files or settings. (guidingtech.com)

Conclusion

Experiencing issues with the Netflix app on Windows 11 can be frustrating, but the steps outlined above can help you troubleshoot and resolve common problems. By updating drivers, resetting the app, flushing the DNS cache, deleting the MSPR.HDS file, or reinstalling the app, you can enhance your streaming experience and enjoy uninterrupted access to your favorite content.

References

(guidingtech.com, makeuseof.com, droidwin.com, thegeekpage.com, thecoderworld.com)